FAQS

ARE PRICES THE SAME ON THE ONLINE STORE AND AT OUR LOCAL STORES?

Yes, but if there are any discrepancies between the prices shown on the website and those marked on garment tags, the correct price is always the one shown on the tag.

WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?

If an item is sold out, you can request to be notified when it is back in stock. If it becomes available again, we will send you an email notification. If the item is no longer available, it will be removed from the website.

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

Yes. We make every effort to display our products and their colours as accurately as possible. However, colours may vary slightly depending on your screen or device settings.

IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA EMAIL ABOUT THE LATEST ASHAR STORES ITEMS AND OFFERS?

Yes. Simply subscribe to the ASHAR STORES newsletter using your email address to receive updates about our latest products, offers and events.

CAN I UNSUBSCRIBE FROM THE ASHAR STORES NEWSLETTER?

Yes. You can easily unsubscribe from the newsletter at any time by following the unsubscribe option provided in our communications.

HOW CAN I RECOVER A FORGOTTEN PASSWORD?

If you have forgotten your password, go to the Login page and select Forgot your password? You will receive an email with instructions to reset and create a new password.

HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?

Once you successfully place your order, you will receive an order confirmation email. If you do not receive the confirmation, please contact our Customer Care team at +92 334 823 1515.

CAN I FIND OUT THE STATUS OF MY ORDER?

Yes. Log in to your account and visit the Orders section to check your order status. If you placed your order as a guest, you can track and manage your order through the confirmation email.

WHAT SHOULD I DO IF I RECEIVE A FAULTY OR INCORRECT ITEM?

ASHAR STORES aims to deliver products in perfect condition. If you receive a faulty or incorrect item, please contact our Customer Care team at +92 334 823 1515 and share your order number along with clear images of the item.

You can also contact us by email at customercare@ashar-tex.com.

IS MY PERSONAL INFORMATION CONFIDENTIAL?

Yes. Your personal information is kept confidential and is used to process and deliver your order and communicate with you regarding your purchase. We do not rent, sell or trade customer information.

Information may only be disclosed when required by applicable law or government authorities.

HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?

You can contact our Customer Care team by calling or WhatsApp at +92 334 823 1515.

You can also email us at customercare@ashar-tex.com.

DO I HAVE TO REGISTER TO MAKE AN ONLINE PURCHASE?

No. You can place an order as a guest without creating an account.

However, creating an account can make future shopping easier by allowing you to save your details and access your order history.

CAN I PLACE AN ORDER BY PHONE?

Yes. You can place your order by contacting us via call or WhatsApp at +92 334 823 1515.

HOW CAN I UPDATE OR EDIT MY SHIPPING OR BILLING ADDRESS DETAILS?

Log in to My Account, where you can edit or update your personal and address details and save them for future orders.

HOW DO I ORDER ONLINE?

To place an order, select the product you wish to purchase, choose the required size or colour and click Add to Cart.

Proceed to checkout, enter your delivery details, provide a valid phone number and email address, select your preferred payment method and click Place Order.

CAN I CANCEL MY ORDER?

You can update or remove items while they are still in your Shopping Cart.

Once an order has been confirmed, it may not be possible to cancel or change it before dispatch. Please refer to our Returns Policy for further information.

WHAT CURRENCY DO YOU USE?

All prices on the ASHAR STORES website are displayed in Pakistani Rupees (PKR).

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Delivery within Pakistan usually takes approximately 3–5 working days.

WHAT IF I AM NOT AVAILABLE AT THE TIME OF DELIVERY?

Our courier will attempt to deliver your parcel to the address provided. Please ensure that your delivery address and contact number are correct.

If delivery attempts are unsuccessful, the parcel may be returned to ASHAR STORES, and you may receive a notification regarding the order.

WHAT IS THE DIFFERENCE BETWEEN ORDER ID AND TRACKING ID?

Your Order ID is used to identify your order and appears in your order confirmation.

Once your order has been dispatched, you will receive a Tracking ID, which can be used to check the delivery status through the courier service.

IS STORE PICKUP AVAILABLE?

Unfortunately, we do not currently offer store pickup.

DOES THE PRICE OF THE ORDER INCLUDE SHIPPING CHARGES?

Shipping charges are shown separately during checkout. The final payable amount will include the applicable shipping charges.

WILL FREE SHIPPING APPLY TO MY ORDER?

Free delivery is available on eligible orders above Rs. 3,000.

ARE THERE ANY ADDITIONAL CHARGES FOR EXCHANGE?

There will be no exchange charge if the item delivered to you was damaged or incorrect.

If you wish to exchange a correct item for another reason, you may be responsible for the cost of returning the item, subject to our Exchange Policy.

HOW LONG WILL THE EXCHANGE PROCESS TAKE?

The online exchange process usually takes approximately 7–10 working days, subject to product availability and our exchange policies.

WHICH ARTICLES ARE NOT EXCHANGEABLE?

Shoes, accessories and sale articles may not qualify for exchange, subject to the applicable Exchange Policy.

WHAT IS MY SIZE?

Sizes and fits may vary across different ASHAR STORES collections.

Each product page includes product details and a size chart to help you choose the most suitable size.